We manage your Google Business Profile

so you keep showcasing Credibility & Trust,

Increase Leads & Boost Revenue

We improve your Google Business Profile ranking with this automated reputation management solution. Get more reviews, mitigate bad reviews, and respond to reviews with this AI-supported tool to grow your revenue.

"To lock in new business, you must stand out as the best in local searches.
It could be someone confirming your reputation for an opportunity or a potential customer looking to spend money with you.

You have one chance: show up or miss out!"

We understand the power of a well-optimised Google Business Profile in driving local search visibility and customer engagement. We specialise in crafting and managing professional GBPs to help businesses like yours stand out from the competition and attract more local customers.

Our team of experts will take the reins, claiming, verifying, and optimising your profile to ensure it's complete, accurate, and engaging. We'll work with you to showcase your unique strengths, services, and products, leveraging best practices to improve your local search rankings and visibility.

With AI-Support, we encourage and respond to reviews, mitigate negative reviews, monitor your online presence, and provide detailed performance reports to foster trust, safeguard your reputation, and drive continuous improvement for your Google Business Profile.

Just like your wedding photos, your Google Business Profile deserves to be professionally staged to showcase who you are, build credibility, attract customers, and outrank in local searches.

We manage your Google Business Profile.

You manage Your Business.

Your online reputation is our passion, because this is how we improve your businesses.

Specialising in online reputation management, we keep you ahead of the competition. Boost your Google Business Profile, attract more customers, and increase revenue with our SEO services. Get positive reviews, minimise negatives, and stand out with AI-driven responses. Unlock your profile's potential for enhanced customer interaction and growth.

Stand out, attract clients, and boost revenue with these five key benefits.

  • 1. Boost Your Online Presence: Proactively encourage a steady stream of reviews to enhance your visibility and credibility online.

  • 2. Protect Your Reputation: Identify and address potential negative reviews before they impact your business, safeguarding your online image.

  • 3. Personalised Engagement: Utilise AI-supported responses to craft tailored, professional replies to all reviews, setting you apart from competitors.

  • 4. Drive Customer Trust: Foster trust and credibility by actively managing and responding to reviews, showcasing your commitment to customer satisfaction.

  • 5. Continuous Improvement: Gain valuable insights from detailed performance reports to refine your Google Business Profile and stay ahead in the digital landscape.

Automated review management is quick to start, easy to implement, and will get you results immediately!

Enjoy a competitive edge

Our ORM system, which uses AI and cutting-edge technology, has improved reviews of businesses worldwide. Some clients more than doubled their revenue in under three months, surpassing competitors. This success showcases our ability to enhance online visibility and trust, leading to increased business opportunities.

Overcome this challenge.

Maintaining a positive online reputation is vital to attracting customers. With the ability to request reviews seamlessly from your device and manage responses proactively, our solution maintains your stellar reputation and encourages higher service quality across your team.

Mitigate bad reviews

Our system flags reviews under four stars, alerting you to act and resolve the issue before it damages your reputation.

A single negative review could result in up to 22% of the prospects looking elsewhere. To stand out in the competitive online market, it is crucial to uphold a flawless reputation.

Don't leave money on the table

Why let minor issues jeopardise your revenue? Actively managing your reviews with Pocket Business can significantly influence customer perceptions. Businesses that rank at the top in reviews experience 54% higher conversions compared to those with lower rankings. (Search Engine Land), with responsive review interactions influencing 56% of customers favourably.

Expand your business reach

With every review serving as a testament to your commitment to quality, Pocket Business enhances your competitive edge. A client reported doubling their revenue within just three months of using our review management services, as positive feedback continues to drive increased traffic and conversions.

Show-up when searched!

Outshine the rest

Try the Pocket Business Reputation Management subscription risk-free. Choose from basic or AI-supported plans to start transforming your review management. Both plans offer unlimited review requests and the ability to intercept negative feedback swiftly, providing all the tools necessary to refine your online presence.

Commitment to excellence

Imagine a world where each customer's feedback promotes your business to greater heights. With Pocket Business, that world is your reality. Each review, good or bad, is a chance to showcase your dedication to excellence. Transform your online reputation into your most valuable asset, making your company the top choice for quality-seekers. Don’t just participate in the market—dominate it with confidence and credibility.

We manage your Google Business Profile so you attract more business.

What tools do I get?

Boost your reputation with automated online reviews supported by AI responses. Prevent bad reviews.

Begin your journey to the top of the review list for your offering today and

show-up

when searched for!

How do I start?

Start with no upfront costs or obligations, and experience the simplicity and instant results firsthand!

Once you experience the results, you may choose from our range of custom features with a simple, fixed monthly plan. Cancel at any time.

How much does it cost?

Monthly, personalised plans start from as little as $149 (R1,790 excl. VAT).

Due to demand, we had to limit trial slots to only five businesses a month. Join the waiting list if your online reputation is important.

The FAQ's our previous clients asked.

Who is Pocket Business?

Pocket Business serves as the Swiss Army Knife for your business operations, offering a comprehensive solution with seven essential tools that are easily accessible from your pocket. Imagine having all the resources necessary to shift from self-employment to business ownership, conveniently available on a mobile app while you're away from the office. This empowers you to take control and manage both daily tasks and long-term goals effectively.

Here are the seven tools you get with Pocket Business that will act as a game-changer for your business:

1. Enhancing Operational Efficiency: By utilising integrated tools such as CRM and pipeline management, Pocket Business simplifies your workflows. This enables you to reduce time spent on manual tasks and focus more on strategic growth, leading to improved operational efficiency and reduced errors.

2. Customer Relationship Management (CRM): Providing a sophisticated platform to oversee all customer interactions, this tool guarantees effective nurturing and management of each client. This enhances customer satisfaction and loyalty, which are crucial for sustained success.

3. Scalability: Pocket Business expands alongside your enterprise as it grows. It offers adaptable solutions that manage rising complexity without requiring significant extra resources. This scalability guarantees that you can expand your business with confidence and effectiveness.

4. Accessibility and Control: With the Pocket Business mobile app, you have the power to manage your business from anywhere, giving you immediate control. This level of accessibility is essential for maintaining authority and making well-informed decisions while on the move.

5. Peace of Mind: There’s a unique comfort that comes with knowing your business operations are smoothly managed. Pocket Business embodies this reassuring feeling, allowing you to peacefully drift back to sleep at 3 a.m., knowing that it will support your business the following day.

6. Value-Centric Strategy: At Pocket Business, we put value at the centre of our operations. We're committed to helping our clients grow by focusing on what truly matters: their success. By supporting business owners to understand and meet customer needs effectively, we ensure that your business thrives and contributes to the growth of others.

7. Client Success and Partnership: We work tirelessly to provide the tools and insights needed for substantial success. Pocket Business is about creating lasting value that helps our clients grow. We believe in a partnership that moves beyond transactions to transformations.

Pocket Business is more than just a tool; it's your companion in reshaping success and attaining the harmony every business owner aspires to. It helps you transition your business from its current state to your desired destination, making sure you are prepared for whatever comes next.

FAQ image

Why join Pocket Business?

Joining Pocket Business means gaining access to advanced tools that streamline reputation management. Our services help businesses attract more reviews, manage feedback more efficiently, and ultimately enhance their public image and credibility.

Can I start with a trial?

Absolutely! We offer a no-obligation trial that allows you to explore our features and see the benefits for yourself without any initial investment. This way, you can be confident in the value we provide before committing to a subscription.

Does Pocket Business work with any business?

Pocket Business is versatile and designed to support a wide array of businesses, particularly those where the owner is deeply involved in day-to-day operations. This includes service-based industries, small to medium enterprises, and sectors requiring robust client engagement and management. While Pocket Business can be beneficial across various industries, its tools and solutions are especially advantageous for:

- Businesses looking to manage customer relations and enhance online presence.

- Service providers such as healthcare, real estate, legal, and consulting services aiming to streamline operations and improve client communication.

- Hospitality businesses including restaurants and hotels that benefit from reputation management and customer feedback.

However, it may not be as suitable for very early-stage startups or hobbyists who might not have the structure in place to fully leverage its advanced marketing and CRM capabilities, or businesses in immediate financial distress needing crisis management rather than growth support.

Are there any long-term contracts?

No, there are no long-term contracts required. Our services are provided on a month-to-month basis, giving you the flexibility to opt-out at any time if your needs change.

Is it a "one-size-fits-all" solution, or can it be customised according to my needs?

There are standard solutions to choose from, but we believe that your solution must be fit for your purpose. You will have a better understanding of what you need after the free trial.

Is it affordable?

Yes, our services are designed to be cost-effective, with plans starting as low as $297 (R1,790 VAT exclusive) per month. We aim to provide high value at competitive prices, ensuring businesses of all sizes can benefit from our expertise, customised to serve your objectives best.

What is Reputation Management?

Online Reputation Management (ORM) is the strategic practice of influencing and maintaining a positive public perception of a brand, company, or individual across digital platforms. Reputation Management involves strategies and actions to monitor, influence, and improve the public perception of your business online. This includes managing online reviews, responding to customer feedback, and using digital content to shape your brand's reputation positively.

Here are the key aspects and benefits of an effective ORM strategy:

1. Trust and Credibility: A strong online reputation fosters trust and credibility, essential for attracting and retaining customers. Positive online content, reviews, and testimonials significantly enhance a brand's reliability in the eyes of the public.

2. Influencing Consumer Behaviour: Online reviews and reputation play a crucial role in shaping purchasing decisions. A robust online presence can sway consumers towards choosing your services or products over the competition.

3. Driving Business Growth: A positive reputation not only draws in new customers but also opens doors to new partnerships and business opportunities. Positive feedback and endorsements can be powerful magnets for potential business engagements.

4. Crisis Management and Negative Feedback Mitigation: Effective ORM includes handling negative feedback and misinformation swiftly to prevent potential damage to your online presence. This proactive approach ensures you maintain control over your public image.

5. Enhanced Brand Value: Consistently positive online interactions enrich your brand’s value and set you apart from competitors. This can deepen customer loyalty and elevate your brand's market standing.

6. Search Engine Optimisation: Active reputation management can improve your visibility on search engines. Positive mentions and reviews boost SEO, making your business more discoverable to potential customers.

7. Handling Public Relations: ORM equips businesses to manage crises effectively, minimising reputational damage during challenging times. Timely, transparent responses can safeguard and even enhance your reputation during crises.

8. Building Positive Relationships: Engaging with online audiences cultivates lasting relationships. Regular interaction, addressing concerns, and sharing valuable content can turn customers into advocates and foster a supportive community around your brand.

ORM is indispensable for any entity aiming to sustain a commendable online presence. It not only protects against potential risks but also amplifies visibility, credibility, and ultimately, business success.

Does my business need Reputation Management?

If your business interacts with customers online, reputation management is essential. It helps protect and enhance your brand image, ensures positive engagements with customers, and can significantly impact your sales and customer loyalty.

How does the AI-supported Review Management work?

Our AI-supported Review Management uses advanced algorithms to automatically request reviews, monitor responses, and generate appropriate replies to both positive and negative feedback. This technology ensures timely and professional interactions with your customers, enhancing your brand's reliability and trustworthiness.

How soon can I see results from using Pocket Business Reputation Management?

Most clients begin to see noticeable improvements in their online presence and customer feedback soon. As your reputation grows positively, so does the impact on your business’s success.

What businesses can benefit most from online reviews?

Firstly, you have to take service delivery serious and really commit to delivering an outstanding service. If you do so, you will benefit from getting good reviews, but here are some businesses that cannot be without it:

Restaurants, Hotels, Local Retail Stores, Online Retailers, Healthcare Providers (such as optomotrists, private practices, and dentists),

Real Estate Agencies, Automotive Services (such as dealerships and repair shops), Legal Practices, Fitness Centers and Gyms, Spas and Salons, Educational Institutions (such as private schools and tutoring services), Home Service Providers (like plumbers, electricians, and cleaners, HVAC, home automation, construction, maintenance), Event Planning Services, Travel Agencies, Pet Services (such as grooming and boarding), IT and Tech Support Services, Consulting Firms.

Who is reading reviews?

  1. 98% of consumers read online reviews about local businesses. (Bright Local.)

  2. 78% of consumers use the Internet to learn about local businesses more than once a week. (Bright Local.)

  1. 88% of online shoppers read at least three reviews before making a purchase. (Digital.com)

  2. 54% of these online shoppers will read reviews for every item they buy (Digital.com)

  3. 6% of shoppers say positive reviews have the greatest influence on their online purchases. (Digital.com)

  4. Review interaction has increased by 50% from pre-pandemic levels. (Review trackers)

How do online reviews impact businesses?

  1. Businesses that receive more reviews earn 54% more revenue than the average. (Search Engine Land.)

  2. 62% of consumers are more likely to make a purchase after seeing photos and videos of other customers. (Emarketer)

  3. 56% of customers say a company's response to a review influenced their opinion of the company positively.

  4. 94% of customers say they have avoided a business because of negative feedback. (Review trackers)

  5. Businesses risk losing up to 22% of customers if just one negative article appears when searching for a product. (Moz)

How do online reviews impact consumers?

  1. 81% of consumers now use Google to evaluate nearby businesses, up from 63% previously. (Bright Local.)

  2. In 2021, 77% of consumers 'always' or 'regularly' read reviews when searching for a local business. (Bright Local.)

  3. Only 3% of consumers said they would consider doing business with a company that has an average star rating of two or fewer. (Bright Local.)

  4. 83% of customers believe reviews must be relevant and recent in order to be considered trustworthy. (Podium)

Why should you respond to customer reviews?

  1. 45% of customers say they are more likely to visit a business that responds to negative feedback. (Review trackers)

  2. 56% of customers say a company's response to a review has influenced their opinion of the company (Podium).

  3. 57% of consumers say they are 'not very' or 'not at all' likely to use a company that does not respond to customer reviews. (Bright Local.)

  4. Failure to respond to reviews increases customer churn (customers ceasing to purchase from or visit the business) by up to 15%. (Chatmeter)

  5. 53% of customers expect businesses to respond to their online reviews within 7 days. (Review trackers)

  6. 41% of consumers believe that brands that respond to reviews demonstrate a genuine concern for their customers. (Bazaarvoice)

  7. 62% of consumers refuse to support brands that engage in review censorship, highlighting the detrimental impact of censorship on consumer loyalty.

Which is the best online review platform?

  1. Google remains the most popular review website. (Review trackers)

  2. Six out of ten consumers now look for reviews on Google before contacting a business. (Review trackers)

  3. According to studies, Google accounts for nearly 60% of online reviews, and reviewers are more likely to leave reviews on Google than elsewhere. (Review trackers)

  4. With Google dominating the review market, today's consumers are more likely to search for local businesses, learn about them, and pay them a visit without leaving Google. It will be more important than ever for businesses to understand how this works and to monitor their local Google search and rating.

  5. According to a recent ReviewTrackers analysis, only four websites account for 88% of all online reviews, with Google accounting for 73% of these.

Hear what our happy clients have to say:

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Christiaan Jansen

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Christiaan Jansen

Their approach to systemising processes and managing clients is excellent. I've only touched the surface of their offering and am already super excited to see where this will take my business!

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Renita Gevers

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Renita Gevers

Pocket-Business is a business with heart. Helping people, especially woman to get their business out there, with kindness, competence, support and understanding suited to your own personal needs. I can highly recommend to use Hanlie and her team. You won’t regret it.

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Hanri Chambers

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Hanri Chambers

Joe and Liezl are amazing. They help us to set up the CRM and the functions work great. They were very accommodating when we mentioned we only use certain features after our demo trail and we are beyond excited to use MyPocket Business further.

Companies we've worked with:

Finance @360

Nea Attorneys

Tax Shop Stellenbosch

PMH IT Management and Services

Contact Us

  • 060 048 3757 (call or WhatsApp)

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